Conditions of return or exchange
If the customer is not satisfied according to EU right of withdrawal
Buyers in the EU have the right to withdraw (cancel or return) an order within 14 days of delivery, unless you inform them of a valid exception.
Buyer must return item within 14 days of delivery.
Buyer is responsible for return postage costs.
If 14 days have passed not possible to return or exchange items.
Cancellations
Buyers have the right to cancel their order within 24 hours of placing the order, after 24 hours item will be shipped and no cancellation is valid after the item is shipped.
Refund
Once the original item is returned back to us a full inspection is carried out and we will notify you by email in regards to the approval of refund and if there is no problem with the returned goods the refund will processed to your bank account.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thegrandeur.eu so we can check from our banks.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
To return your product, you should mail your product address mentioned at the end of page .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. Postal services are beyond our control and if the shipment is not received by us , no refund will be issued.
Contact us at info@thegrandeur.eu for questions related to refunds and returns or any questions you may have.
Address for return shipping
The Grandeur
Svanjögatan 57
21766
Malmö
Skåne
Sweden